INFLUENCE ANALYSIS OF ORGANIZATIONAL FACTORS ON WORKPLACE BEHAVIOR IN THE IMPLEMENTATION OF RECORDING AND REPORTING PATIENT SAFETY INCIDENTS AT X HOSPITAL IN SURABAYA
Bachelor of Occupational Health dan Safety, University of Gresik
University of Gresik
University of Gresik
University of Gresik
DOI:
https://doi.org/10.56943/jsh.v2i4.460Introductions. Work behavior is characterized by the implementation of recording and reporting patient safety incidents in accordance with applicable procedures. The problem in this research is the delay in recording and reporting patient safety incidents at Hospital This research aims to analyze the influence of organizational factors (perceived organizational support, organizational culture, ethical work climate, and trust in management) on workplace behavior in the implementation of IKP recording and reporting at Hospital X Surabaya. Method. This study used a cross-sectional design. The research was conducted in 35 work units at Hospital X Surabaya involving 77 work unit members as informants. Primary data collection using a questionnaire was carried out to measure all variables. Meanwhile, workplace behavior is measured using primary data using a questionnaire supported by using secondary data in the form of IKP reports. Meanwhile, workplace behavior is measured using primary data using a questionnaire supported by using secondary data in the form of Patient Safety Incident reports. Results & Analysis. The research results show that there are variables that have a p-value smaller than 0.05. Caring (dummy variable) from the ethical work climate variable (p-value=0.002). Conclusion. There are several recommendations given based on the results of this research. First, increasing cooperation between work unit members who support patient safety behavior related to recording and reporting patient safety incidents. Second, develop programs and policies related to the implementation of recording and reporting patient safety incidents.
Keywords: Patient Safety Incidents Recording Reporting Workplace Behavior
Adrini, M., Harijanto, & Woro, E. 2015. Factors that Influence the Low Reporting of Incidents in the Pharmacy Installation of Ngudi Waluyo Wlingi Regional Hospital. Brawijaya Medical Journal, Vol. 28, no. 2.
Akhigbe, O.J, & Philip, I. 2017. Organizational Trust and Workplace Deviant Behavior in Higher Institutions in Rivers State. International Journal of Managerial Studies and Research (IJMSR) Volume 5, Issue 10.
Appelbaum, S.H., Iaconi, G.D., & Matousek, A. 2007. Positive and Negative Deviant Workplace Behaviors: Causes, Impacts, and Solutions. Corporate Governance, Vol. 7, no. 5.
Bakar, A., Qomariah, S. N., & Iswati, I. (2022). Effect of caring behaviour approach to improve nurses’ caring character in medical-surgical wards.
Beginta, R. 2012. The Influence of Patient Safety Culture, Leadership Style, Work Team, on the Perception of Reporting Service Errors by Nurses in the Inpatient Unit of the Bekasi District General Hospital in 2011. Thesis. Jakarta: University of Indonesia.
Chiang, H. Y., & Pepper, G. A. 2006. Barriers to Nurses' Reporting of Medication Administration Errors in Taiwan. Journal of Nursing Scholarship, Vol. 38, no. 4, p. 392-399.
Eder, P., & Eisenberger, R. 2004. Perceived Organizational Support and Workplace Deviance: The Moderating Influence of the Negative Reciprocity Norm. New Orleans: Academy of Management.
Ferris, L.D., Brown, J.D. & Heller, D. 2009. Organizational Supports and Organizational Deviance: The Mediating Role of Organization Based Self-Esteem. Organizational Behavior and Human Decision Processes, Vol. 108, no. 2.
Flin, Burns, Mearns, Yule, & Robertson. 2006. Measuring Safety Climate in Health Care. Qual Saf Health Care, Vol.15, p. 109–115.
Gunawan, Widodo, F.Y., &, Harijanto, T. 2015. Analysis of Low Reports of Patient Safety Incidents in Hospitals. Brawijaya Medical Journal, Vol. 28, no. 2.
Ministry of the Republic of Indonesia. 2017. Regulation of the Minister of Health of the Republic of Indonesia Number 11 of 2017 concerning Patient Safety. Jakarta.
Kidwell, R.E. & Kochanowski, S.M. 2005. The Morality of Employee Theft: Teaching about Ethics and Deviant Behavior in the Workplace. Journal of Management Education, Vol. 29, No. 1.
Hospital Patient Safety Committee. 2015. Guidebook for Reporting Patient Safety Incidents (IKP). Jakarta.
Mithilesh, Mishra, & ShriRam, P. 2014. A Theoretical Model on the Determinants of Workplace Deviance among Employees in the Public Service Organizations of India. International Journal of Business Behavior Vol. 2 Issue 3.
Mulyati, L., Rachman, D., & Herdiana, Y. 2016. Determinant Factors that Influence Patient Safety Culture in Kuningan Regency Government Hospital. Padjadjaran Nursing Journal, Vol. 4, no. 2, p. 179-190.
Nair, N., & Bhatnagar. D. 2011. Understanding Workplace Deviant Behavior in Nonprofit Organizations Toward an Integrative Conceptual Framework. Nonprofit Management & Leadership, Vol. 21, no. 3.
Peterson, D.K. 2002. Deviant Workplace Behavior and the Organization's Ethical Climate. Journal of Business and Psychology, Vol. 7.
Qomariah, S. N. (2018). FACTORS INFLUENCE CHARACTER OF CARING NURSES’AT HOSPITALS IN GRESIK. UNEJ e-proceeding, 67-75.
Robinson, S. L., & Bennett, R. J. 1995. A Typology of Deviant Workplace Behavior: A Multidimensional Scaling Study. Academy of Management Journal, Vol. 38, no. 2.
Spector, P. E., Coulter, H. G., Stockwell, G., & Matz, M. W. 2007. Perceived Violence Climate: A New Construct and Its Relationship to Workplace Physical Violence and Verbal Aggression, and Their Potential Consequences. Work & Stress, Vol. 21, No. 2.
Uribe, C. L., & Sharon, B. S. 2002. Perceived Barriers to Medical Error Reporting: An Exploratory Investigation. Journal of Public Health Management and Practice, Vol. 47, no. 4, p. 263-279
 
							 
                            