QUALITY ENHANCEMENT OF HIGHER EDUCATION IN CAMBODIA
National University of Management, School of Graduate Studies, Phnom Penh
DOI:
https://doi.org/10.56943/jssh.v3i3.609Quality improvement is critical for both public and private colleges in Cambodia. The purpose of this study is to identify common quality management practices in Cambodian Higher Education Institutions (HEIs), measure the relationships between quality management and quality assessments (internal and external), and evaluate the relationships between quality assessments and HE quality enhancement. A quantitative research approach was used in this study to evaluate the factors between quality enhancement and quality management for their significant implications. This study used simple and multivariate regressions to look at how quality assurance variables affect higher education quality. The study developed accurate questionnaires for 337 people from Cambodia's private and public higher education colleges and institutes, including academics and management staff. According to the findings, the majority of institutions regarded academic curriculum, facilities, educational management, academic staff and teaching methodologies, and student evaluation as critical quality management measures. However, they placed less emphasis on cooperation. The multiple regression analysis revealed that factors related to internal quality assessment (IQA), external quality assessment (EQA), and HE quality enhancement were consistent, indicating that academic curriculum, student assessment, facilities, support staff, and collaborations were potential factors for improving higher education quality. The emphasis on Internal Quality Assessment (IQA) and External Quality Assessment (EQA) resulted in dramatically enhanced higher education quality. Highly ranked institutions tended to have a better IQA and EQA system, and IQA and EQA played an important role in conducting frequent examinations of quality management methods.
Keywords: Higher Education Quality Enhancement Quality Management
AUN. 2020. Guide to AUN-QA Assessment at Programme Level. ASEAN University Network Quality Assurance: Chulalongkorn University.
Bonett, Douglas G., and Thomas A. Wright. 2015. “Cronbach’s Alpha Reliability: Interval Estimation, Hypothesis Testing, and Sample Size Planning.” Journal of Organizational Behavior 36 (1): 3–15. https://doi.org/10.1002/job.1960.
Chan, Sokhom, and Sirichai Kanjanawasee. 2016. “Development of Internal Quality Assurance Indicators of Faculty of Education in Cambodia.” Https://Www.Researchgate.Net/Publication/376267056, June.
Garira, Elizabeth. 2020. “A Proposed Unified Conceptual Framework for Quality of Education in Schools.” SAGE Open 10 (1): 215824401989944. https://doi.org/10.1177/2158244019899445.
Heng Kimkong. 2023. Cambodia’s Aspirations to Become a Knowledge-Based Society: Perspectives of Cambodian University Students. CDRI – Cambodia Development Resource Institute.
Kayyali, Mustafa. 2023. “An Overview of Quality Assurance in Higher Education: Concepts and Frameworks.”
Leang UN. 2022. “Higher Education and Its Research in Cambodia: For What and for Whom?,” June.
Mayangsari, Mey, Nur Ulwiyah, and Uswatun Qoyyimah. 2023. “William Edward Deming’s Model Planning.” Edusoshum : Journal of Islamic Education and Social Humanities 3 (3): 146–53. https://doi.org/10.52366/edusoshum.v3i3.86.
Milena Cvjetkovic. 2017. “Influence of Knowledge and Quality on Business Performance of Companies in Serbia,” June, 8. https://doi.org/DOI: 10.17559/TV-20160114211519.
Papanthymou, Anastasia, and Maria Darra. 2023. “Defining Quality in Primary and Secondary Education.” International Education Studies 16 (2): 128. https://doi.org/10.5539/ies.v16n2p128.
Rawle, Fiona, Tracey Bowen, Barb Murck, and Rosa Hong. 2017. “Curriculum Mapping Across the Disciplines: Differences, Approaches, and Strategies.” Collected Essays on Learning and Teaching 10 (June):75–88. https://doi.org/10.22329/celt.v10i0.4765.
Reth, Dr Chanthoun. 2024. “Internal Quality Assurance Development and Employability” 3 (1).
Saleem, Muhammad Abid, Sadaf Zahra, and Asif Yaseen. 2017. “Impact of Service Quality and Trust on Repurchase Intentions – the Case of Pakistan Airline Industry.” Asia Pacific Journal of Marketing and Logistics 29 (5): 1136–59. https://doi.org/10.1108/APJML-10-2016-0192.
Sean Gyll Shelley Ragland. 2017. “Improving the Validity of Objective Assessment in Higher Education: Steps for Building a Best-in- Class Competency-Based Assessment Program,” September. https://doi.org/DOI: 10.1002/cbe2.1058.
Shamsudin, Mohd Farid. 2020. “Market Orientation and Customer Engagement towards Customer Satisfaction in Banking Industry.” Journal of Critical Reviews 7 (16).
Shanmugapriya, S, and K Subramanian. 2015. “Ranking of Key Quality Factors in The Indian Construction Industry.” Https://Www.Researchgate.Net/Publication/302902522 02 (07).
Shirobokov, S.N., and V.V. Lorents. 2021. “Quality Assessment of Educational Outcomes of University Students in Conditions of the Modernization of Higher Education.” edited by O. Popova. SHS Web of Conferences 101:03015. https://doi.org/10.1051/shsconf/202110103015.
Živko Ćoćkalo. 2015. “Undergraduate Business Students’ Attitudes towards CSR and Competitiveness of Serbian Economy Original Scientific Paper.” Https://Www.Researchgate.Net/Publication/277714029 Vol. 5, No. 1, 2015, 12-20 (April). https://doi.org/DOI: 10.5937/jemc1501012C.
