PERFORMANCE ANALYSIS OF GRHASIA MENTAL HOSPITAL TRAINING AND INSTALLATION DEVELOPMENT WITH BALANCED SCORECARD METHOD
Postgraduate of Hospital Administration at Universitas Muhammadiyah Yogyakarta
Postgraduate of Management at Universitas Muhammadiyah Yogyakarta
Postgraduate of Hospital Administration at Universitas Muhammadiyah Yogyakarta
DOI:
https://doi.org/10.56943/joe.v1i3.118The Education Research and Development Installation of Grhasia Mental Hospital (RSJ) have never implement a performance measurement, then it is not known what extent the success of financial and non-financial management in achieving organization vision and goals. This research was conducted to analyze the performance of Training and Development Installation of RSJ Grhasia through balanced scorecard (BSC) method with 4 perspectives, called finance, customers, internal business processes, then learning and growth. This research is a descriptive research which is analyzed descriptively analytic. The quantitative data were obtained from secondary data and survey results from internal (employees) and external customers (practice students). The research results from financial perspective shows poor results for income level and effectiveness ratio. On the other hand, it shows good results for Cost Recovery Rate/CRR. Customer perspective that shows satisfied results on employee satisfaction level and good results on student satisfaction level with education and training installation services.
Keywords: Balanced Scorecard Performance Analysis Training and Development
Alharbi, F., Atkins, A., Stanier, C., & Al-Buti, H. A. (2016). Strategic value of cloud computing in healthcare organisations using the balanced scorecard approach: A case study from a Saudi hospital. Procedia Computer Science, 98, 332–339. https://doi.org/10.1016/j.procs.2016.09.050
Alsharari, N. M., Eid, R., & Assiri, A. (2019). Institutional contradiction and BSC implementation: Comparative organizational analysis. International Journal of Organizational Analysis, 27(3), 414–440. https://doi.org/10.1108/IJOA-08-2017-1219
Alvarez, L., Soler, A., Guiñón, L., & Mira, A. (2019). A balanced scorecard for assessing a strategic plan in a clinical laboratory. Biochemia Medica, 29(2), 284–291. https://doi.org/10.11613/BM.2019.020601
Brown, C. (2017). Balanced scorecard implementation in a school of nursing: A case study analysis. Planning for Higher Education, 45(4).
Buathong, S., & Bangchokdee, S. (2017). The use of performance measures in Thai public hospitals. Asian Review of Accounting, 25(4), 472–485. https://doi.org/10.1108/ARA-03-2017-0043
Catuogno, S., Arena, C., Saggese, S., & Sarto, F. (2017). Balanced performance measurement in research hospitals: The participative case study of a haematology department. BMC Health Services Research, 17(1), 522. https://doi.org/10.1186/s12913-017-2479-6
Cheng, M. M., & Humphreys, K. A. (2016). Managing strategic uncertainty. Managerial Auditing Journal, 31(4/5), 512–534. https://doi.org/10.1108/MAJ-12-2015-1286
Diab, S. M. (2015). The influence of training on employee’s performance, organizational commitment, and quality of medical services at Jordanian private hospitals. International Journal of Business and Management, 10(2). https://doi.org/10.5539/ijbm.v10n2p117
Ferry, A. B., Sidin, I., & Wahyu, A. (2021). An analysis of the effects of human resources management on healthcare innovation in hospital: A scoping review. Journal of Asian Multicultural Research for Medical and Health Science Study, 2(2), 70–83. https://doi.org/10.47616/jamrmhss.v2i2.141
Gao, T., & Gurd, B. (2020). Impact of a management innovation on professional subcultures – The case of a balanced scorecard implementation in a Chinese hospital. Chinese Management Studies, 14(4), 857–869. https://doi.org/10.1108/CMS-11-2019-0408
Halim, A., & Kusufi, M. (2012). Public sector accounting. Regional Financial Accounting. Salemba Empat.
Janis Rupita, A., & Kurnianto Tjahjono, H. (2018). Intention of hospital managers in implementing the balanced scorecard. Jurnal Medicoeticolegal Dan Manajemen Rumah Sakit, 7(3). https://doi.org/10.18196/jmmr.7375
Jones, L. (2015). What does a hospital mean? Journal of Health Services Research & Policy, 20(4), 254–256. https://doi.org/10.1177/1355819615585893
Kollberg, B., & Elg, M. (2011). The practice of the balanced scorecard in health care services. International Journal of Productivity and Performance Management, 60(5), 427–445. https://doi.org/10.1108/17410401111140374
Koumpouros, Y. (2013). Balanced scorecard: Application in the General Panarcadian Hospital of Tripolis, Greece. International Journal of Health Care Quality Assurance, 26(4), 286–307. https://doi.org/10.1108/09526861311319546
Kundariyah, S., Tjahjono, H. K., Aini, Q., & Setyonugroho, W. (2021). Employee performance measurements at ‘Aisyiyah Klaten Hospital using the human resources scorecard approach. Disease Prevention and Public Health Journal, 16(1), 47–54. https://doi.org/10.12928/dpphj.v16i1.4585
Lucianetti, L., Battista, V., & Koufteros, X. (2019). Comprehensive performance measurement systems design and organizational effectiveness. International Journal of Operations & Production Management, 39(2), 326–356. https://doi.org/10.1108/IJOPM-07-2017-0412
Mardiyah, A. (2019). The effects of competency, training and education, and career development on employees’ performance at Hermina Hospital Kemayoran. International Journal of Innovative Science and Research Technology, 4(6), 313–323.
Martunis, A., Dalimunthe, R., Amalia, K., Juanita, J., Syahputra, H., Adam, M., & Masyudi, M. (2020). Adaptation of the balanced scorecard model to measure performance of the departments at Dr Zainoel Abidin Regional General Hospital, Banda Aceh. Journal of Modelling in Management, 15(2), 365–379. https://doi.org/10.1108/JM2-09-2018-0149
Nielsen, S., & Nielsen, E. H. (2015). The balanced scorecard and the strategic learning process: A system dynamics modeling approach. Advances in Decision Sciences, 2015, 1–20. https://doi.org/10.1155/2015/213758
Nur Hidayah, Arlina Dewi, Gofur Ahmad, Suhendar Sulaeman, L. N. (2021). The effectiveness of the strategic plan in improving hospital performance. Journal of Cardiovascular Disease Research, 12(2), 371–381.
Nurhasnah, N., & Eliza, R. (2017). The assessment of the education laboratory performance by using the balanced scorecard method. Al-Ta Lim Journal, 24(3), 217–228. https://doi.org/10.15548/jt.v24i3.308
Omair, A. (2015). Selecting the appropriate study design for your research: Descriptive study designs. Journal of Health Specialties, 3(3), 153. https://doi.org/10.4103/1658-600X.159892
Patro, A. (2016). Using balance scorecard in educational institutions.
Purnamasari, N. (2015). Evaluasi kinerja instalasi gizi RSUD Panembahan Senopati Bantul dengan pendekatan balanced scorecard. Universitas Muhammadiyah Yogyakarta.
Tegar Fadeli Arrahma, H. K. T. (2022). Analysis of public hospital managers’ intentions in the use of balanced scorecards. Health Notions, 6(1).
Tjahjono, H. (2015). Manajemen sumberdaya manusia. VSM MM UMY.
